NPS stands for Net Promotor Score which is a metric used for surveying customer experience, and perception of a brand and thus is a good indicator to provide an anchor for customer experience management. We at EKE strive for customer loyalty and want to provide world-class products and services for the railway industry.
EKE-Electronics’ official and annual NPS survey of overall performance was carried out in October 2022. The result of this year’s NPS is great: 58. We appreciate the good response rate and value all the feedback, ideas, and comments that allow us to further develop our operations, products and services.
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